FAQs

Pretty much anything that fits within the boundaries: dating stories, work drama, friendship problems, boredom, good news, bad ideas, strange thoughts, or whatever has been circling your brain all day. You don't need to arrive with a crisis or a polished topic.

No. Sera is not a therapist, counselor, coach, or mental-health professional, and these calls are not treatment. If you need professional or crisis support, this is not the right service.

If you want her opinion, yes — she has plenty. If you only want to vent, you can say that too. She may ask which kind of conversation you need before launching into a verdict.

Absolutely not. You are booking a real person, not an automated validation machine. She will be kind, but she may conclude that you are overreacting, missing something, or about to make a spectacularly bad decision.

It's enough for a quick opinion, short rant, or highly specific situation. If the story requires family history, three exes, and a diagram, choose longer.

You enter your phone number while booking, and Sera calls you at the scheduled time. The exact calling system and supported countries will be confirmed before launch.

That depends on the countries supported by the calling and payment systems. Available times appear in your local timezone during booking. Final country coverage must be confirmed before launch.

The call will still end at the originally scheduled time, so arriving late makes the conversation shorter. The final grace period and late-arrival policy must be confirmed before launch.

You'll be able to cancel or reschedule through the link in your confirmation email, subject to the notice period in the booking policy. The exact notice window must be finalized before launch.

No-shows are generally not refundable because the time was reserved for you. The proposed one-time rebooking offer — if any — must be finalized before launch.

Life occasionally has terrible timing. If Sera has to cancel, you can reschedule or receive a full refund.

No. Calls are strictly platonic and nonsexual. Sexual comments, requests, exposure, harassment, or attempts to turn the call into adult content will end the call immediately without a refund.

No. Calls are scheduled in advance, and the number is outgoing only. Booking a call does not provide personal or on-demand access to Sera outside your appointment.

Not to tell her the entire story — that's what the call is for. If you have a practical question about booking, payment, accessibility, or the service, email support.

Calls are not recorded. Sera will treat the conversation as private, subject to the limitations explained in the full privacy and safety policies. Customers may not record or publish calls either.

Do not book 1-800 Sera for an emergency or crisis. Contact local emergency services or an appropriate crisis resource where you live. Sera cannot provide emergency intervention or clinical support.